1. Introduction
Welcome to Localplus. These Terms and Conditions govern your use of our services, provided by Localplus ApS, a company registered in Denmark with its registered address at Aalborg 9000, Denmark. Our services are provided to businesses, and by purchasing them you confirm you are acting for a business and not as a consumer. By purchasing our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not access our services.
2. Service Overview
Localplus specializes in assisting businesses in improving their local online presence, managing their reputation, and optimizing their profiles on various digital platforms. Certain services require access to the client’s Google Business Profile or other third party platform accounts. It is the client’s responsibility to grant Localplus the required access in a timely manner. If a client fails to provide the necessary access, or if the profile has existing internal issues such as verification problems, suspensions, restrictions, duplicate listings, or similar platform related limitations, and assistance with such issues is not included in the client’s selected package, the client is not eligible for a refund. We also provide a dedicated service called Negative Review Removal, where we make every effort to remove negative reviews from platforms. If we are unsuccessful in removing a negative review under this specific standalone service, we guarantee a full refund of the client’s investment in this specific service only. For packages that include review removal assistance or similar features, such assistance is not guaranteed unless explicitly stated otherwise in writing.
3. Acceptance of Terms
By subscribing and paying for our services, you confirm that you have read, understood, and agree to these Terms and Conditions.
4. User Obligations & Responsibilities
Clients must actively utilize the provided review solicitation system. The effectiveness of our service significantly depends on consistent use of this system in conjunction with the optimizations and management performed by Localplus. Clients are expected to use our services ethically and responsibly. Clients are responsible for ensuring that all information provided to Localplus is accurate and that all necessary account access is maintained throughout the service period.
4.1 Monthly Reports
Clients accept that we use Google API to track and present monthly data, including keyword rankings, business impressions, calls, map direction requests, and website clicks. This data is sourced directly from Google and is not manipulated by Localplus.
5. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Localplus or its licensors, protected by international copyright laws. Any material specifically created for clients, such as posts, reports, and related content, becomes the client’s intellectual property and may be used freely by them. Localplus will never use or share client customer information or databases provided during service delivery. Client customer data remains strictly confidential.
5.1 Recordings and Screen Sharing
Localplus may record audio and screen during meetings and presentations for training and quality assurance. Where a call is recorded, we tell participants at the start of the call, and you may decline recording of audio, screen, or both, in which case we will not record you. A notetaker may also document calls. Recordings and notes are retained for 50 days and used only for quality, training, and, where necessary, to resolve a dispute or meet a legal obligation.
6. Payments, Cancellations, and Refunds
Clients can cancel their subscription at any time via email or through the client portal. Services will cease immediately upon cancellation, and billing will discontinue at the end of the current billing cycle. Clients are not eligible for a full refund if Localplus has already provided services, performed work, delivered reports, initiated optimizations, or otherwise begun executing the agreed services. For any service, feature, or deliverable that is not explicitly guaranteed in writing, clients are not eligible to request a refund based on performance, outcome, or expectations. This includes, but is not limited to, review removal assistance included within broader packages where removal is not guaranteed. If Localplus is unable to perform services due to lack of required access, client inaction, or existing platform issues not covered within the client’s package, the client is not eligible for a refund. For the standalone Negative Review Removal service only, clients are entitled to a full refund if Localplus fails to successfully remove the specifically targeted review.
6.1 Platform Actions Disclaimer
Localplus is not responsible for actions taken by Google, Yelp, Facebook, or other platforms regarding client accounts. Issues such as account suspension, verification problems, duplicate listings, negative reviews, algorithmic changes, or similar matters that are beyond our direct control and governed by platform policies are the sole responsibility of the platform provider.
6.2 Fees and Renewal
Fees, currency, and billing frequency are those shown at purchase or in your order. Subscriptions renew automatically for successive billing periods until cancelled under Section 6, and each renewal is charged to your payment method on file. We may change fees for future billing periods with at least 30 days' notice by email; continued use after the change takes effect confirms your acceptance. You are responsible for any taxes that apply to your purchase.
7. Limitation of Liability and Disclaimer
Our services are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, Localplus disclaims all implied warranties, including merchantability and fitness for a particular purpose, and makes no warranty as to the completeness, accuracy, reliability, or results of the services. To the fullest extent permitted by law, Localplus is not liable for any indirect, incidental, special, or consequential losses, or for lost profits, revenue, goodwill, or data, and our total liability arising out of or related to the services is limited to the fees you paid to Localplus in the 12 months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.
8. Termination
Localplus reserves the right to terminate client agreements immediately if misuse or abuse of our services is identified. Upon termination, clients may lose immediate access to all Localplus services.
9. Governing Law and Jurisdiction
These Terms and Conditions are governed by Danish law. Any disputes will be subject to the exclusive jurisdiction of Danish courts.
10. Privacy Policy
Refer to our Privacy Policy at localplus.co/privacy-policy for details on how we manage and protect client data.
11. Changes to Terms and Conditions
Localplus may periodically update these Terms and Conditions. Significant changes will be communicated via email to all clients.
12. Text Messaging
Localplus may send text messages to clients strictly for communication purposes, not marketing. Clients will be asked for consent beforehand and may opt out at any time by replying STOP.
13. General
You may not assign these terms without our consent; we may assign them to a successor of our business. If any provision is found unenforceable, the rest remains in effect. Neither party is liable for delays or failures caused by events beyond its reasonable control, such as outages, platform changes, or acts of government. These terms, together with any order you place, are the entire agreement between us and replace any prior understanding on their subject.
14. Contact Information
For questions regarding these Terms and Conditions, contact us at [email protected].